This process makes the possibility setting a cool-away from months misleading and therefore, we feel the fresh player’s places produced at that time period will be be reimbursed. The gamer away from Austria features expected a detachment prior to submission so it complaint. The player later on affirmed that withdrawal is actually canned effectively, therefore we marked which problem while the solved. The gamer out of Germany has asked a detachment prior to submitting which problem.

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The player from Bolivia ended up being trying to make certain their account to have each week nevertheless stayed on the handling queue. The player stated that the brand new confirmation processes ended up being lingering while the March sixteenth and all sorts of the brand new data ended up being approved. Even after all of our team’s operate to mediate and you will extend the brand new complaint’s timekeeper, the gamer don’t answer the texts, leading to the new getting rejected of one’s complaint.

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The ball player offered the fresh questioned guidance, however it is learned that the brand new account belonged to a family member. Once we failed to handle issues submitted with respect to a great alternative party, it problem is refused. The ball player are advised to have the actual membership holder file the new complaint. The gamer out of Bolivia got produced a detachment request and you can went due to a two-day verification procedure.